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How Could AI Help Consumer Protection in Defective Vehicle Cases?

Stephanie S. Pengilley.

February 15, 2024

Imagine a world where your car monitors your eyes, generates data to assess your drowsiness, instantly compares it against insights drawn from a fleet of nearly a million other vehicles and drivers, and then triggers an alert to wake you up. Tesla made it happen.

While AI is still an emerging technology, other manufacturers are beginning to follow in Tesla’s footsteps. The possibilities are endless, and we’re already starting to see how AI can help protect consumers in defective vehicle cases.

Streamlining Inspections

Traditionally, manufacturers have relied on manual vehicle inspections to diagnose defects. This is not only slow but introduces a greater possibility for human error. And if you are a consumer, this means more trips to the dealer for recalls.

AI offers a powerful alternative by pinpointing signs of deterioration or problems that might not have been immediately apparent. That means safer vehicles with fewer defects and less frequent trips to the mechanic.

More Protection: Shifting From Reactive to Proactive

The beauty of AI is that it never sleeps. That means it continuously monitors data from vehicle sensors and computers—not only from your vehicle but potentially thousands of others that share your make and model. This allows manufacturers to identify patterns, anomalies, and safety hazards.

By detecting issues early on, manufacturers can take proactive measures (rather than reactive ones) to address defects before they lead to accidents or large-scale consumer complaints.

Predictive Maintenance

AI algorithms can also predict when components are likely to fail using sensors that monitor vehicle temperature, vibration, and fluid pressure. This allows manufacturers to identify patterns and pass that information on to consumers so they know when to schedule maintenance or replacement. It also reduces the risk of breakdowns and accidents caused by defective components.

Potentially Lower Insurance Premiums

Traditionally, insurance companies determine premiums based on factors like the driver’s age, driving record, location, and the make and model of the vehicle.

Unfortunately, this generalized formula does not provide a complete picture of the driver’s risk profile or the likelihood of a vehicle experiencing a defect-related failure.

AI gives insurers the ability to fill in some of these data gaps. Companies like Progressive, Allstate, Geico, and State Farm offer usage-based insurance plans for drivers who opt-in to programs that track their driving habits through telematics devices or mobile apps.

These programs use AI algorithms to analyze data about driver behavior. Those who drive less or consistently demonstrate safe habits are rewarded with lower insurance premiums. Others who speed, exhibit hard braking, or accelerate rapidly can expect to pay higher rates.

Negotiating Defective Vehicle Claims in the AI Age

These advancements are promising, but experience shows us that manufacturers often cut corners, putting consumers at risk to reduce the bottom line. This is where our experienced lemon law attorneys come into play.

We understand the complexities of defective vehicle cases and are here to hold negligent manufacturers accountable.

Have you repeatedly visited the manufacturer for defects or recalls, yet they fail to address the same issue? You may have a right to pursue a claim.

Has your vehicle undergone several repair attempts before your warranty expired, yet the issues are still not fixed? We may still be able to help you file a claim.

Our lemon law attorneys understand the nuances of California law and are here to fight for your rights.

We Empower Consumers and Fight For Their Rights

Are you a California consumer who purchased a defective car, RV, motorcycle, or product that fails to meet warranty standards? We can help. Using a strategic yet client-focused approach, the CA Consumer Law APC legal team has helped countless California consumers fight for their rights by seeking recourse against negligent manufacturers. Contact us today for a free consultation!

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